• Important: Processing of new applications will close each year at 5pm on 17 June. We will continue taking new applications but these will be processed for the following year.

    Please note:
    You can opt in or out until 5pm on 17 June.  The opt in period runs from 1 July to 30 June each financial year.
    Once you have opted in, this will roll over each year. You don’t need to contact us unless you wish to opt out or are selling your property.

  • Annual wastewater charge requirements*
  • Would this apply to one or multiple property?*

  • Your Watercare account details

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  • Important: Please only add new properties that you haven't signed up yet. 

    We've made it easier for you to make bulk changes. Please download the excel file, complete it and re-attach it on this form. 

     

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  • Each month, direct debit payments cover the full amount of the bill. If you or your tenants are paying via direct debit, you will need to discuss payment of the July/August bill. This bill will be higher than usual as it will include the annual lump sum payment for fixed charges. For more information please visit our website to see how we calculate our charges. 

    The landlord is still ultimately responsible for ensuring that the water account is paid as our supply contract is with the property owner – see the customer contract. Recovery of any unpaid usage is between the landlord and the tenant and depends on the conditions of the tenancy agreement in place. See also the government site Tenancy Services: Water and wastewater charges

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